MEMBERSHIP TERMS & CONDITIONS
Purchase Commitment
In exchange for the discounts and benefits offered through our memberships, a one-year minimum purchase commitment is requested upon sign-up with automatic renewal until cancellation.
Release Schedule
In accordance with our release schedules, membership orders are fulfilled in the Fall and Spring. Reminders will be sent via email approximately 2-4 weeks prior to the release date. During this time, you will have exclusive pre-sale access to the wines, with the option of adding to your order. Once the pre-sale window has passed and the order has been processed, a 10% restocking fee will apply to all modified orders, provided order value remains equal. Shipping charges cannot be refunded if you later choose to pickup, so please verify your shipping preferences carefully. Your credit card will be charged for the wine prior to the release date.
Membership Order Cancellations
Once an order has been processed, any modifications will incur a 10% restocking fee.
Membership Cancellations
Written notice of cancellation is required (email: Wine@LoveThatRedWinery.com) and must be received a minimum of 30 days prior to the next release date to be removed. Early cancellation requests will be charged a $75 cancellation fee. Note: All release dates, shipping dates, membership benefits, wine offerings, costs, and vintages are subject to change.
GENERAL TERMS & CONDITIONS
Please confirm that Wine@LoveThatRedWinery.com is set on your email safe list/address book, to ensure receipt of our notices, order confirmations, reminders, release announcements, and more.
Pickup orders
You may choose to have your order held for pickup at our Winery in Woodinville. Please let us know 3-4 days in advance of when you plan to come by and we’ll ensure that your wines are packed and ready for you. Please email: Wine@LoveThatRedWinery.com
Wine orders on hold
Held orders are guaranteed for 90 days. After this time, we reserve the right to replace your wines with a different vintage or send your order to you via FedEx Ground shipping at your expense. Any wine not picked up after 180 days will be donated to a charity of our choice.
Shipping orders
We use FedEx Ground as our parcel shipment service for Washington State. Please contact us if you would like a quote for expedited shipping or prefer FedEx Express (surcharge applies to both).
Shipping Window and Weather Holds
Extreme heat or freezing temperatures can damage wines in transit. During hot or cold seasons, shipments will be held until weather allows, which varies greatly by transit route. We will send email notification the week before we are able to ship and you will receive separate tracking information at that time. We usually ship out on Mondays and FedEx Ground delivery is typically 1-2 business days to deliver in Washington State area.
Adult Signature Required
Adult (21+) signature is required by law for the delivery of alcohol. Packages will NOT be delivered without Adult Signature and pre-authorization is not possible; an Adult must be present to sign for the shipment.
Business address is preferred
A business address is always preferred for deliveries. Home addresses often result in multiple delivery attempts, and delayed deliveries can risk unsafe temperature exposure while sitting for long periods in trucks and/or warehouses.
Shipping Modifications
Please verify your shipping addresses and preferences carefully. Once an order has been processed, we are unable to refund shipping charges and cannot be responsible for failed deliveries. All delivery re-routing will be done at the customer’s expense and all returned orders are subject to a restocking fee.
Order Cancellations
Once an order has been processed, any cancellations or exchanges will incur a 10% restocking fee.
Order Returns
We will replace any bottle of wine that is corked or flawed. We ask that the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to Wine@LoveThatRedWinery.comto arrange for the return of corked or flawed product.
Event ticket sales
All sales for events are final and are not eligible for refund or exchange. Club member complimentary or discounted tickets are non-transferable and to be used by club members only.
